wni win Privacy Policy

wni win is an online gaming and betting platform serving users in Bangladesh. This privacy policy explains how wni win handles the personal information of people who register on or visit its platform.

This policy applies to the https://wniwin.cam website, related mobile applications, and all wni win services. By creating an account on our platform or continuing to use our services, you are considered to have agreed to the terms of this privacy policy. For full details on our general terms of service, please read the Terms and Conditions page.

We believe that user privacy is a fundamental right. We therefore collect only the information necessary to operate our services and store it in accordance with the highest security standards.

2.1 Information Provided Directly

Information that users provide themselves when registering an account on wni win is collected. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details for identity verification
• Payment method details (information required for bKash, Nagad, Rocket, Upay or bank account)
• Password and security question answers

2.2 Automatically Collected Information

Certain information is collected automatically while using the platform, including:

• Device information: operating system, browser type and version
• IP address and approximate geographic location
• Browsing activity on the platform and session duration
• Login times, gaming history and transaction records
• Referral source and traffic information

2.3 Information Received from Third Parties

For identity verification and payment processing, necessary information may be collected from approved third-party service providers. Such data collection is conducted under strict contractual obligations.

wni win uses collected data only for the following purposes:

1. Account management: Completing the registration process, verifying identity and keeping the account secure.
2. Payment processing: Processing deposit and withdrawal requests, maintaining transaction history and preventing fraud.
3. Service improvement: Reviewing user experience to improve platform performance.
4. Customer support: Providing assistance via live chat and email and resolving issues.
5. Promotional communications: Informing users about bonus offers and important updates, subject to their consent.
6. Security and compliance: Preventing unauthorized access and ensuring applicable legal obligations are met.

User data is not used for any purpose beyond those listed above. wni win never sells users' personal information to advertising firms or commercial third parties.

wni win uses cookies and similar tracking technologies on its platform. Cookies are small data files stored in your browser that help remember your relevant preferences on future visits.

4.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions. These cannot be disabled.
• Functional cookies: Store language preferences, theme settings and other personalized options.
• Analytical cookies: Help analyze platform usage patterns to improve service quality.

4.2 Cookie Controls

You can block or delete non-essential cookies from your browser settings. However, this may limit some platform functionality. Disabling essential cookies will prevent login and transaction features from working.

wni win applies industry-standard technical and administrative measures to protect user data. Our key steps for data protection:

• SSL encryption: All data transmitted on the platform is protected by 256-bit SSL encryption, which guards sensitive information such as passwords and payment details from unauthorized access.
• Secure servers: Data is stored in secure data centers where strict physical and digital access controls are maintained.
• Regular security testing: Regular security audits are conducted to identify potential vulnerabilities.
• Staff training: All staff with access to user data are trained in data protection and are bound by confidentiality agreements.
• Two-factor verification: OTP-based verification is mandatory for sensitive account actions.

5.1 Data Retention Period

User data is retained for the full duration that the account remains active. Even after an account is closed, transaction records may be retained for the period necessary to meet legal obligations and resolve disputes. After that period, data is securely deleted or anonymized.

wni win does not sell users' personal information to any third party for commercial purposes. However, data may be shared in the following limited circumstances:

6.1 Service Provider Partners

The minimum necessary information is shared with approved providers for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification and technical infrastructure maintenance. These providers are bound by strict confidentiality agreements with wni win and may use the information they receive only for the specified purpose.

6.2 Legal Obligations

Information may be provided to authorities if required to comply with a court order, a lawful request from an investigative body, or applicable law. In such situations, wni win always follows the requirements of the law.

6.3 Fraud Prevention

If fraud is suspected on an account, relevant information may be shared with payment institutions or law enforcement agencies, which is done in the interest of the financial security of all users.

Every user registered with wni win has the following rights over their own information:

• Right to access: If you want to know what information we have collected about you, submit a request through customer support.
• Right to correction: If any information stored in your account is incorrect or out of date, you may request a correction.
• Right to deletion: In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
• Right to restrict processing: You have the option to object to the processing of certain types of your information.
• Right to withdraw from communications: You can remove yourself from promotional emails or notifications at any time.

To exercise any of the above rights, contact our customer support team via 24/7 live chat or email. We provide support in both Bengali and English. For general questions about our services, see the FAQ page.

wni win strictly refrains from providing services to anyone under the age of 21. This platform is for adults aged 21 and above only.

Age verification is in place during the registration process and we do not knowingly collect information from any minor. If we are informed that a user is under 21, that account will be closed immediately and the associated information will be deleted.

For more details on responsible gaming and protecting yourself and your family, we recommend reading our Responsible Gaming page.

wni win reserves the right to update this privacy policy at any time. If any significant changes are made, users will be notified via their registered mobile number or email, or through a notice on the platform.

Updated policy terms take effect from the date of publication, and continuing to use the platform after a change is considered acceptance of the new policy. The latest version will always be available on this page, and the date of the last update will be shown at the top of the page.

If you do not agree with the updated policy, you may close your account. In that case, please withdraw your balance beforehand.

If you have any questions, feedback or complaints about this privacy policy, please contact us directly:

• Live Chat: 24/7 instant support — in Bengali and English
• Email: [email protected]

We generally reply to emails within 24 hours. Privacy-related requests may require identity verification to ensure that information is provided to the correct person.